Privacy Policy

Last updated: July 2026

1. Data Controller

The data controller responsible for processing personal data collected through this website is:

Physiothérapie Baptista Sàrl
Avenue Léopold-Robert 21
2300 La Chaux-de-Fonds
Switzerland

Telephone: +41 32 914 11 44

If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using our contact form or by telephone.

2. Scope

This Privacy Policy explains how Physiothérapie Baptista Sàrl collects, uses, protects and processes the personal data of visitors to this website.

Personal data is processed in accordance with the Swiss Federal Act on Data Protection (FADP/nFADP) and, where applicable, the European Union General Data Protection Regulation (GDPR).

3. Personal Data We Collect

We only collect personal data that you voluntarily provide, including when you:

  • complete our contact form;
  • request an appointment;
  • contact us by telephone.

The information collected may include:

  • first and last name;
  • email address;
  • telephone number;
  • the content of your message;
  • any other information you voluntarily provide.

Information submitted through our contact form (WPForms) is used solely to respond to your enquiry and manage your request.

We recommend that you do not include sensitive medical information in the contact form unless it is strictly necessary for your request.

4. Purpose of Processing

Your personal data is processed exclusively for the following purposes:

  • responding to your enquiries;
  • arranging or confirming appointments;
  • providing follow-up regarding our services;
  • complying with legal obligations;
  • improving the quality and performance of our website.

Your personal data will never be sold, rented or disclosed to third parties for marketing purposes.

Depending on the circumstances, your personal data is processed on one or more of the following legal bases:

  • your consent;
  • the performance of pre-contractual or contractual obligations;
  • compliance with legal obligations;
  • our legitimate interest in operating and improving our services.

6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or for as long as required by applicable law.

Once this period has expired, the data will be securely deleted or anonymised where appropriate.

7. Disclosure of Personal Data

Your personal data will only be disclosed to third parties where necessary for the operation of our services or where required by law.

Technical service providers involved in the operation, maintenance or security of this website may have access to certain data strictly for these purposes. They are required to maintain confidentiality and comply with applicable data protection legislation.

8. Cookies

This website uses cookies to ensure its proper operation, improve your browsing experience and analyse website traffic.

Cookies may be used for:

  • the technical operation of the website;
  • remembering user preferences;
  • website analytics;
  • measuring the effectiveness of our advertising campaigns.

You may configure your browser to accept, reject or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of the website.

9. Google Services

Our website may use the following Google services:

  • Google Analytics, to obtain anonymous website usage statistics;
  • Google Ads, to measure the effectiveness of our advertising campaigns and conversions;
  • Google Maps, to help visitors locate our practice.

These services may use cookies or similar technologies and collect certain technical information, including:

  • your IP address (which may be anonymised where applicable);
  • device and browser type;
  • pages visited;
  • duration of your visit;
  • interactions with the website.

For further information about how Google processes personal data, please refer to Google’s Privacy Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

However, although every reasonable effort is made to secure the website, no method of data transmission over the Internet can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable law, you have the right to:

  • obtain information about your personal data;
  • request access to your personal data;
  • request the correction of inaccurate data;
  • request the deletion of your personal data where legally permitted;
  • request the restriction of processing in certain circumstances;
  • withdraw your consent where processing is based on consent.

Requests may be submitted to Physiothérapie Baptista Sàrl using our contact form or by telephone.

12. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect legal, regulatory or technical developments.

The version published on this website is the current and applicable version.

13. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Physiothérapie Baptista Sàrl
Avenue Léopold-Robert 21
2300 La Chaux-de-Fonds
Switzerland

Telephone: +41 32 914 11 44